Terms of Purchase

 

Effective Date: October 27, 2026

  1. Scope of These Terms

These Terms of Purchase apply to orders placed through Syvellio, an online lighting store operated by Guangzhou Xingrong General Merchandise Co., Ltd.

They explain the purchasing process, including checkout, payment, order verification, product availability, shipping arrangements, and assistance after purchase.

Please read these Terms alongside the other information relevant to your order, including:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return & Refund Policy

  • Any additional conditions clearly stated for a product or promotion

Review the applicable information before completing checkout.

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded or restricted.

  1. Information and Authorisation Required to Order

You must have the legal capacity to enter into a purchase under the laws applicable to you.

When ordering from Syvellio, you are responsible for:

  • Providing complete and accurate billing and delivery details

  • Entering a valid email address and suitable contact information

  • Using a payment method you are authorised to use

  • Checking the selected products, options, and quantities

  • Following applicable legal requirements

  • Avoiding false information or unauthorised use of another person’s details

If an order is intended for another recipient, you should have permission or another lawful basis to share their contact and delivery information.

We may retain purchase records where reasonably necessary for order administration, customer assistance, accounting, transaction security, dispute handling, and legal compliance.

Further details about personal information are available in our Privacy Policy.

  1. Checking and Submitting Your Purchase

Our website allows you to browse lighting products, add available items to your cart, and place an order using the checkout options provided.

Before submitting your purchase, check all relevant details, including:

  • Product names and selected models

  • Colour and finish options

  • Dimensions and package quantities

  • Electrical specifications and compatibility, where applicable

  • Number of items

  • Product prices

  • Applied discounts

  • Delivery charges

  • Billing and shipping addresses

  • Selected payment method

If you discover an error after checkout, email service@syvellio.com promptly.

We will make reasonable efforts to assist, but amendments may no longer be possible once preparation or dispatch has progressed.

  1. Payment Processing

Syvellio may use independent payment providers to process transactions. The methods available for your purchase are displayed at checkout.

Payment and transaction information may be processed to:

  • Obtain payment authorisation

  • Verify the amount due

  • Complete the transaction

  • Maintain purchase records

  • Arrange applicable refunds

  • Identify potentially unauthorised activity

  • Meet financial recordkeeping obligations

Complete payment card details are generally handled by the payment provider rather than stored directly by Syvellio.

Payment-related information handled by our company is subject to applicable privacy, security, and legal requirements.

An order may be delayed or declined if payment cannot be authorised or reasonable verification remains incomplete.

  1. Order Receipt and Acceptance

By submitting an order, you request to purchase the products selected at checkout.

An automatic acknowledgement generally confirms that your submission has reached us. It does not necessarily confirm final acceptance or the start of fulfilment.

Before accepting or processing a purchase, we may review:

  • Payment status and authorisation

  • Stock availability

  • Customer contact details

  • Billing and delivery information

  • Pricing accuracy

  • Transaction security indicators

  • Other reasonable operational considerations

Where permitted by law, we may place an order on hold, decline it, or cancel it if it cannot be processed appropriately. Examples include failed payments, suspected fraud, unavailable inventory, material listing errors, or incomplete order information.

If payment has been collected for a cancelled purchase, any refund due will generally be returned through the original payment method, subject to applicable law and payment provider procedures.

  1. Product Details and Visual Representation

We aim to provide information that helps customers assess the lighting products offered through Syvellio.

Depending on the item, a product listing may include:

  • Product photographs

  • Materials and finishes

  • Colour options

  • Dimensions and quantities

  • Electrical specifications

  • Bulb or light-source compatibility

  • Available models or variations

  • Packaging information

  • Installation and care instructions

  • Other relevant product details

Please review the specifications for the particular item before ordering.

Digital photographs may show slight differences from the physical product because of lighting, screen settings, colour calibration, packaging updates, or reasonable manufacturing variations.

Minor differences within reasonable production tolerances do not necessarily mean an item is defective.

Your applicable rights remain unaffected where goods are faulty, incorrectly supplied, materially inconsistent with their description, or otherwise fail to meet mandatory requirements.

  1. Prices and Promotional Conditions

Products may be offered at standard prices or under promotional arrangements.

Prices, discounts, and offers may change during normal business operations. Despite reasonable efforts to maintain accurate listings, technical or administrative errors may occur.

If a material pricing error is identified before fulfilment, we may take action permitted by law, which may include:

  • Informing you of the error

  • Providing the corrected price

  • Asking for your agreement before continuing

  • Cancelling the affected purchase where permitted

  • Refunding any amount due if payment has been collected

A later change to an advertised price will generally not alter the confirmed price of an accepted order, except where applicable law allows otherwise.

Promotions may be subject to clearly disclosed conditions, including expiry dates, product eligibility, and quantity limits.

  1. Availability and Unavailable Items

Products offered through Syvellio are subject to stock availability.

We aim to maintain current inventory information, although availability may change before an order is processed or dispatched.

If an item becomes unavailable, we may contact you about options such as:

  • Removing the affected item

  • Considering an alternative

  • Adjusting the purchase with your agreement

  • Cancelling the unavailable item

  • Cancelling the order where necessary

  • Providing an applicable refund

We will obtain your agreement before making a substitution or other adjustment that requires your approval.

Our team aims to communicate stock issues clearly and address them within a reasonable period.

  1. Fulfilment and Delivery

Accepted orders ready for fulfilment are prepared and dispatched in accordance with our Shipping Policy.

Preparation may involve confirming stock, packing the items, and arranging collection or dispatch with a logistics provider.

Estimated delivery periods may be affected by:

  • Delivery destination

  • Product availability

  • Fulfilment requirements

  • Carrier schedules

  • Public holidays

  • Weather or transport disruptions

  • Customs procedures, where applicable

  • Accuracy of the address supplied

Unless expressly stated otherwise, delivery timeframes are estimates.

Where tracking is available, shipment information will generally be supplied after dispatch.

Please contact our support team if you need help with a delivery concern. Mandatory rights relating to late delivery, non-delivery, and other fulfilment issues remain unaffected.

  1. Amending an Order

If you need to change a purchase, contact Syvellio as soon as possible.

Depending on the order’s status, we may be able to consider:

  • Updating contact information

  • Correcting an eligible delivery address

  • Changing selected products

  • Adjusting quantities

  • Cancelling before dispatch

Available options depend on the processing stage and fulfilment arrangements already in place.

Once goods have been packed, handed to a carrier, or dispatched, changes may no longer be possible.

An early request gives our team more opportunity to check what can still be arranged.

  1. Cancellation Requests and Withdrawal Rights

Please notify customer support without unnecessary delay if you wish to cancel an order.

We assess cancellation requests according to the order’s status, relevant store policies, and applicable consumer law.

Cancellation through our normal processing arrangements may become difficult or unavailable once fulfilment has advanced or shipping has started.

For dispatched goods, the applicable return procedure may need to be followed, subject to any mandatory cancellation or withdrawal rights.

Where cancellation is accepted and a refund is due, it will be handled in accordance with applicable legal requirements and payment procedures.

This section does not limit rights of cancellation or withdrawal that cannot lawfully be excluded.

  1. Returns, Refunds, and Exchanges

Our Return & Refund Policy and applicable consumer protection law govern returns, refunds, and eligible exchanges.

That policy explains:

  • Return eligibility

  • Request deadlines

  • Required product condition

  • Packaging requirements

  • How to submit a request

  • Return shipping procedures

  • Responsibility for applicable costs

  • Refund methods

  • Estimated refund processing periods

Please review the policy before arranging a return.

Any product-specific conditions concerning lighting products, components, packaging, or installation status apply only where lawful and appropriately disclosed.

Such conditions do not remove mandatory remedies for defective, incorrectly supplied, or otherwise non-compliant goods.

  1. Problems With a Delivered Item

Contact our support team if a product arrives damaged, appears defective, is incorrect, or is missing from the delivery.

Where relevant, please provide:

  • Your order number

  • The email address used at checkout

  • A description of the concern

  • Clear supporting photographs

  • Any additional information reasonably needed to identify the affected item or component

We will review the available information and explain the next steps.

Depending on the circumstances and applicable legal requirements, the resolution may involve a replacement, return, refund, or another appropriate remedy.

Requests are assessed under the relevant store policies and consumer protection obligations.

  1. Transaction Security Checks

We may review purchases showing unusual activity or indications of unauthorised use.

Where reasonably necessary and legally permitted, we may:

  • Confirm order details

  • Request additional transaction verification

  • Check payment authorisation

  • Review inconsistent customer information

  • Assess unusual purchasing patterns

  • Apply reasonable quantity limits

  • Temporarily hold suspicious transactions

  • Decline or cancel orders involving suspected fraud

Repeated payment failures, conflicting information, unusually large purchases, or signs of unauthorised account access may lead to further checks.

These measures help protect customer transactions and support secure store operations.

  1. Purchase Records and Personal Information

Information entered during checkout may be used to complete your order and provide related services.

Relevant uses include:

  • Managing orders

  • Sending purchase confirmations

  • Coordinating fulfilment and shipping

  • Processing payments and refunds

  • Responding to enquiries

  • Maintaining transaction records

  • Handling disputes

  • Detecting potential fraud

  • Meeting accounting and legal obligations

Personal information is handled in accordance with our Privacy Policy and applicable data protection requirements.

Please refer to that policy for information about collection, use, retention, and available privacy rights.

  1. Related Store Policies

These Terms of Purchase should be read together with the other policies published on the Syvellio website.

Our Terms of Service explain the general conditions for accessing and using the store.

Our Shipping Policy describes processing, fulfilment, and delivery arrangements.

Our Return & Refund Policy provides the conditions and procedures for relevant after-sales requests.

Our Privacy Policy explains how personal information is handled in connection with our services.

Additional conditions may apply to specific products or promotions where clearly disclosed.

If a provision conflicts with mandatory consumer protections, applicable law takes precedence.

  1. Company Details and Purchase Support

For assistance with orders, payments, delivery, amendments, cancellations, or after-sales enquiries, please contact us using the details below.

Online Store / Brand: Syvellio

Business Category: Online Lighting Retail

Operating Legal Entity: Guangzhou Xingrong General Merchandise Co., Ltd.

Registered Business Address:

Room 209, Building 2, No. 10 Gongye 2nd Road, Zhicun Village, Dashi Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China

Customer Service Email:

service@syvellio.com

Customer Service Telephone:

+8618578373530

Guangzhou Xingrong General Merchandise Co., Ltd. operates the Syvellio online lighting store. The company oversees website administration, product listing management, customer transactions, fulfilment coordination, and related customer assistance.

When contacting us about an existing purchase, please include your order number and a short explanation of your request. This helps us locate your records and review the enquiry efficiently.

Thank you for shopping with Syvellio.