Contact Us

 

Connect With Syvellio

If you would like more information about a light or need help with a purchase, our customer support team is here to assist.

Syvellio is an online lighting retailer operated by Guangzhou Xingrong General Merchandise Co., Ltd. We handle enquiries about product details, ordering, checkout, delivery, and after-sales support.

How to Contact Us

Email: service@syvellio.com

Telephone: +8618578373530

Email is particularly useful when your enquiry includes order information, photographs, or supporting documents, as it keeps the relevant details together.

For assistance with an existing purchase, please provide:

  • Your order number

  • The email address entered at checkout

  • A short explanation of your question or concern

  • Relevant photographs if an item is damaged, incorrect, or incomplete

Providing this information helps us find your order and review the matter more efficiently.

Product Questions Before You Buy

Choosing lighting involves both appearance and practical requirements. You are welcome to contact us for available information about dimensions, materials, electrical specifications, bulb compatibility, installation requirements, care instructions, and stock availability.

Product details vary by listing. Our team can help clarify the information available for a particular item so you can assess its suitability for your space.

We also assist with general questions about navigating our catalogue, submitting an order, and the payment options displayed at checkout.

Order and Payment Enquiries

If you experience a problem while ordering or have not received an expected confirmation, please describe the issue and include any relevant order reference.

We can review available order records and assist with processing or payment confirmation enquiries. For your security, please do not send complete card numbers, passwords, or account login credentials.

Shipping and Tracking Assistance

For delivery questions, send us your order number and any tracking information you have received.

Our team will review the shipment updates available to us. Where an enquiry requires investigation by a carrier or fulfilment provider, we may need to wait for their response before providing further information.

Help After Delivery

Please get in touch if your order arrives with damage, contains the wrong product, or appears to be missing an item or component.

Include a description of the issue and clear photographs of the product and relevant packaging, where available. This information helps us assess the situation and explain the next steps.

We also provide assistance with return procedures, exchange enquiries, and refund requests under the relevant store policies.

When to Expect a Reply

Customer Support Days: Monday through Friday

Estimated First Email Reply: Within 24–48 business hours

This timeframe refers to our initial response. Resolving an enquiry may take longer if additional details, shipment checks, or coordination with another service provider are necessary.

Response times may also vary during public holidays, promotional periods, or times of increased enquiry volume.

Company Information

The following details identify the business responsible for Syvellio and its online retail operations.

Store Name: Syvellio

Business Category: Online Lighting Retail

Legal Operating Company: Guangzhou Xingrong General Merchandise Co., Ltd.

Registered Business Address:

Room 209, Building 2, No. 10 Gongye 2nd Road, Zhicun Village, Dashi Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China

Customer Support Email: service@syvellio.com

Business Telephone: +8618578373530

Guangzhou Xingrong General Merchandise Co., Ltd. is responsible for website administration, product listings, order processing, fulfilment coordination, customer communications, and related after-sales assistance.

The registered business address is supplied for company identification. Please contact our support team before mailing a return or other correspondence to confirm the appropriate destination and instructions.

Here to Help With Your Purchase

From questions about a lighting product to assistance with a delivered order, we aim to provide clear information and practical support.

Thank you for shopping with Syvellio. Please use the email address or telephone number above whenever you need assistance.