Privacy Policy

 

Last Updated: October 27, 2026

  1. Introduction and Scope

This Privacy Policy explains how Guangzhou Xingrong General Merchandise Co., Ltd., the operator of Syvellio, collects, uses, retains, and shares personal information relating to our online lighting store.

It covers your interactions with our website and retail services, including when you:

  • View our pages or browse lighting products

  • Add items to your cart or complete checkout

  • Register for or use a customer account, where available

  • Ask our team a question

  • Request shipping assistance or after-sales support

  • Apply for a return or refund

  • Subscribe to marketing communications

  • Use other features offered through the store

We handle personal information to fulfil purchases, support customers, maintain our website, and manage our business in accordance with applicable privacy requirements.

Some providers supporting our services may operate internationally. Where transfers of personal information are subject to legal requirements, we take steps to satisfy those requirements.

  1. Details You Share With Us

The personal information you provide depends on the services you use and the nature of your interaction with Syvellio.

For example, you may submit information when entering an order, supplying a delivery address, contacting customer support, or subscribing to store updates.

This information may include:

  • Your name

  • Email address and telephone number

  • Billing and shipping addresses

  • Account information, where applicable

  • Order references and purchase records

  • Items selected, ordered, or returned

  • Payment and transaction information

  • Messages and attachments sent to our team

  • Product reviews, survey answers, or other voluntary submissions

Payments may be handled by external payment processors. Complete payment card details are generally processed by the relevant payment provider rather than stored directly by Syvellio.

When submitting someone else’s personal information, such as a gift recipient’s name and address, you should have their permission or another lawful basis for doing so.

  1. Information Recorded During Website Visits

Our website and its supporting services may collect certain information automatically when you browse or interact with the store.

Cookies, server logs, analytics services, and similar technologies may record information such as:

  • Internet Protocol (IP) address

  • Browser type, settings, and operating system

  • Device characteristics and identifiers

  • Pages opened and lighting products viewed

  • Navigation activity and time spent browsing

  • Cart activity and checkout interactions

  • Referring websites and traffic sources

  • Engagement with advertisements or promotions

  • Technical errors and website performance information

We may use these records to support website functions, understand visitor activity, improve navigation, and investigate technical problems.

Technical information may also help identify suspicious activity, protect customer accounts, and support transaction security.

  1. Information Received From Other Providers

We use external organisations to help deliver our online retail services. Depending on their responsibilities, these providers may supply information relevant to your orders or website activity.

They may include:

  • E-commerce platform providers

  • Payment processing services

  • Fulfilment and logistics partners

  • Shipping carriers

  • Hosting and infrastructure providers

  • Customer communication services

  • Analytics and performance monitoring providers

  • Marketing and advertising partners

  • Security and fraud prevention services

  • Other providers supporting store operations

Information received may include payment status, tracking updates, delivery records, website activity, or details needed to investigate a customer enquiry.

Where permitted, we may connect these records with information you have provided to administer, protect, and improve our services.

  1. Purposes for Using Personal Information

We use personal information for the activities outlined below.

Processing Purchases

Order details allow us to receive purchases, confirm transactions, facilitate payments, arrange fulfilment, maintain records, and provide shipment updates.

We also use relevant records to review cancellation, return, exchange, and refund requests.

Responding to Customers

Information supplied in an enquiry helps us identify the relevant order, understand the issue, investigate concerns, and provide a response.

Maintaining Our Store

We may use information to operate customer accounts, maintain carts and checkout, remember preferences, review website performance, and address technical issues.

Security and Business Administration

Relevant records may be processed to prevent fraud, investigate unauthorised activity, maintain accounts, meet legal obligations, and manage complaints or disputes.

Marketing and Store Updates

Where permitted, we may use contact details and related information to share lighting product news, new arrivals, promotions, and store announcements. We may also measure engagement with these communications.

Where a legal basis for processing is required, we rely on the basis appropriate to the purpose. This may include fulfilling a contract, complying with a legal obligation, pursuing legitimate interests, obtaining consent, or another basis recognised by applicable law.

  1. Cookies and Similar Technologies

Syvellio may use cookies and related technologies to operate website features and understand how visitors use the store.

Cookies are small files stored on your device. Depending on the technologies implemented, they may help us:

  • Keep items in your shopping cart

  • Support checkout and account access

  • Remember website preferences

  • Monitor performance and technical issues

  • Measure visitor traffic

  • Understand browsing activity

  • Assess advertising results

  • Improve the shopping experience

Certain technologies support essential store functions, while others may be used for analytics, personalisation, or advertising.

You can adjust cookie settings through your browser and any privacy controls provided on our website. Disabling essential cookies may affect features such as account access, cart storage, or checkout.

Where consent is required for non-essential technologies, their use is subject to the applicable consent requirements.

  1. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, complete orders, support customers, or fulfil applicable obligations.

Depending on the purpose, recipients may include:

  • Payment processors

  • Order fulfilment providers

  • Delivery carriers

  • Hosting and technical service providers

  • Customer support providers

  • Security and fraud prevention services

  • Analytics and advertising partners, where permitted

  • Professional advisers

  • Authorities or other parties where disclosure is legally required or permitted

We seek to limit the information shared to what is relevant to the recipient’s role and the reason for disclosure.

Information may also be disclosed to respond to lawful requests, investigate suspected misconduct, address security incidents, or protect legal rights.

Where required, providers processing information on our behalf are subject to appropriate contractual conditions or other safeguards.

  1. Information Retention

We keep personal information for as long as reasonably necessary to carry out the purposes described in this policy, taking applicable legal requirements into account.

The retention period depends on the type of information and the reason it is held. We may need records to:

  • Complete purchases and maintain order histories

  • Investigate shipment or delivery concerns

  • Respond to customer enquiries

  • Process returns and refunds

  • Handle payment disputes

  • Meet tax, accounting, or reporting obligations

  • Investigate suspected fraud

  • Maintain security records

  • Address complaints or legal claims

When information is no longer required and there is no applicable obligation to retain it, we may delete, anonymise, or otherwise dispose of it appropriately.

  1. Safeguarding Your Information

We seek to apply reasonable technical, administrative, and organisational measures appropriate to the personal information we handle.

These measures may include restricted access, internal handling procedures, website security controls, monitoring, fraud prevention tools, and coordination with service providers.

No method of online transmission or electronic storage can provide an absolute guarantee of security.

Please keep account credentials confidential and avoid including unnecessary sensitive information in messages to customer support.

  1. Privacy Requests and Available Choices

The rights available to you depend on your location and the privacy laws applicable to your circumstances.

Where applicable, you may be entitled to:

  • Ask whether we hold or process your personal information

  • Request access to relevant records

  • Correct inaccurate or incomplete information

  • Request deletion of information eligible for removal

  • Withdraw consent for processing based on consent

  • Object to certain processing activities

  • Request limits on particular uses

  • Obtain a portable copy of information

  • Update marketing preferences

  • Exercise other rights recognised by applicable law

Some requests may be subject to exceptions or restrictions. For example, we may need to retain certain transaction or business records to meet legal obligations.

We may request information reasonably necessary to verify your identity or your authority to act on someone else’s behalf.

To submit a privacy enquiry or request, contact:

service@syvellio.com

We will assess and respond to requests in accordance with applicable legal requirements.

  1. Marketing and Purchase Communications

Where permitted, Syvellio may send promotional messages about lighting products, new collections, seasonal selections, offers, and store news.

Where consent is required, these communications are sent subject to the relevant consent requirements.

You can unsubscribe from marketing emails using the instructions included in the message or by contacting our support team.

Unsubscribing from promotions does not necessarily stop communications relating to an order or assistance you have requested. These may include:

  • Purchase confirmations

  • Payment updates

  • Order processing notices

  • Dispatch and tracking information

  • Delivery correspondence

  • Return or refund updates

  • Responses to support enquiries

These communications help us administer purchases and provide requested services.

  1. Overseas Processing

Our website systems and service providers may be located in countries or regions outside your place of residence.

Personal information may therefore be accessed, stored, or processed in jurisdictions with different privacy laws.

Where international transfers are regulated, we take steps to comply with the relevant requirements and apply appropriate safeguards where necessary.

Depending on the circumstances, safeguards may include contractual protections, recognised transfer mechanisms, or other measures permitted by applicable law.

  1. Updates to This Privacy Policy

We may revise this policy as our website, services, technologies, providers, or business practices change, or to reflect legal requirements.

Updates may concern how information is collected, used, retained, or disclosed, as well as changes to store features and customer support processes.

The date shown at the beginning of this policy identifies the latest revision.

Where additional notice or consent is legally required, we will take the appropriate steps. You can revisit this page to review the current version.

  1. Company Details and Privacy Contact

For questions about this policy or assistance with your personal information, please use the following details.

Brand / Online Store: Syvellio

Business Category: Online Lighting Retail

Operating Company: Guangzhou Xingrong General Merchandise Co., Ltd.

Registered Business Address:

Room 209, Building 2, No. 10 Gongye 2nd Road, Zhicun Village, Dashi Subdistrict, Panyu District, Guangzhou City, Guangdong Province, China

Privacy and Customer Support Email:

service@syvellio.com

Customer Service Telephone:

+8618578373530

Guangzhou Xingrong General Merchandise Co., Ltd. operates Syvellio and oversees website administration, order processing, fulfilment coordination, customer communications, and related support services.

When submitting a privacy enquiry, please describe your request and provide enough relevant information for us to identify and review the matter.

Thank you for visiting Syvellio.